Mrs. Clara Winters
12187 S. Polo Dr.
Fairfax, VA 22030
May 26, 1998
The Tiny Tots Toy
Company
15456 Pyramid Way
College Park, FL
33133
Dear Customer Service
Representative :
I recently purchased
one of your Tiny Tents (Model # 47485) for my three-year old. Unfortunately,
afterviewing the components that came with the product, I discovered that four
of the parts were missing. Also, the instructions that came with the tent are
incomplete. Both of
these situations have resulted in the tent remaining unassembled and unacceptable
as a toy for my daughter.
I am writing to
request replacements for the missing parts, and a copy of the full set of
assembly directions
for the model I purchased. If reasonable arrangements are not made within ten
business days, I will return the tent to the store I purchased it from and
expect a full refund. To assist you in processing my request, I am including a
copy of my sales receipt and a list of the missing parts.
I have purchased
other toys manufactured by your company in the past, and have always been
impressed with the quality and selection Tiny Tots has made available to its customers.
I sincerely hope this is a one-time incident, and that any future purchases I
make will live up to the standard my family has come to expect from your
company.
Sincerely
Signature
Clara Winters